Edorii

Frequently Asked Questions

Frequently Asked Questions

What payment methods do you accept?

We accept major credit and debit cards as well as secure online payment gateways. All transactions are encrypted for your safety.

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–10 business days. You will receive a tracking number once your order is shipped.

How can I track my order?

After your order is dispatched, you’ll receive an email with tracking information. You can also log into your account to view order status.

Do you accept returns or offer refunds?

No, we do not accept returns or offer refunds. Please make sure to review your order carefully before completing your purchase.

What happens if I receive a damaged product?

If your item arrives damaged, contact us within 48 hours of delivery with clear photos of the product and packaging. We will verify the damage and arrange for a free replacement.

Do you offer product exchanges?

We do not offer exchanges. We only replace items that are damaged during shipping or arrive in defective condition.

Do you ship internationally?

We currently ship within selected regions. Please check the shipping availability during checkout or contact our support team for confirmation.

Is my personal information secure with Edorii?

Yes. We respect your privacy and handle your personal information in line with our Privacy Policy. Your data is never shared or sold without your consent.

What should I do if I entered the wrong shipping address?

Please contact us immediately. If your order has not yet shipped, we’ll do our best to update the address. We’re unable to modify the address after the package has been dispatched.

How can I contact customer support?

You can reach our support team via our website contact form, email, or social media. We’re here to help with any questions or concerns.

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